The Java Runtime Environment plug-in must be installed to use FTP.
For more information about the Java Runtime plug-in you can visit the Java Plug-In Page. MineSight utilizes Secure FTP; accept and save the certificate to avoid further prompting
Chrome version 45 and Microsoft Edge do not support NPAPI (technology required for Java applets). The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI, which has been supported by all major web browsers for over a decade. Google's Chrome version 45 (released in September 2015) drops support for NPAPI, impacting plugins for Silverlight, Java, Facebook Video and other similar NPAPI based plugins.
If you experience problems logging into the Client Center FTP, please try the alternative login page located at:
If you continue to experience problems, please contact Technical Support.